Patricia (Pat) Miller
Founder, President and Majority Owner
Patricia Miller arrived in Washington, D.C. from Kingsport, Tennessee in 1969. She planned on becoming a cosmetologist, yet life took a turn when she decided to support herself through school. Pat’s part-time job at Rosslyn Office Supply in Arlington, Virginia, turned out to lead the rest of her career. When Pat finished school, she realized her true path was in retail sales. After only a year, she became the manager of the newly opened second branch of Rosslyn Office Supply in Springfield, Virginia. In 1971, she purchased that store with the aid of a secured bank loan co-signed by a bank officer who believed in the way she treated customers and her business.
By 1979, Pat owned four retail stores, but the 1980s invasion of "Big Box" stores, such as Staples and Office Depot, drove customers to desert their local office suppliers. In response, Pat grew a dedicated business-to-business sales force, customer service department and delivery team bent on giving customers personalized service that had built her loyal following in years past.
Today, Pat owns and operates the second-largest independent, and the largest woman-owned, office products dealership in the Washington-Baltimore metro area. Starting with only a small 1,200-square-foot store, Pat transformed Miller's into a company that operates a 65,000-square-foot distribution facility in Lorton, operates a sizeable fleet of trucks and vans, has more than 120+ dedicated employees and provides more than $40 million in office products, supplies and services to more than 3,000 commercial, nonprofit and government customers.
Pat believes her success lies in her customers who appreciate Miller's great service and competitive prices. She also thanks the people who work within her business - judging them on their ethics and rewarding them solely on how they perform.
Minority Owner and Executive Vice President
Growing up in Springfield, Virginia and working for Pat Miller part-time in 1976, Wayne worked his way up from store clerk, to store manager, to operations manager, to owner in 1994. Wayne is a leader in the independent office dealer world, serving on the board of the largest buying group in the industry. Wayne also works with trade associations, manufacturers, distributors and computer system providers to keep Miller's on the forefront of legislative, product and technology initiatives.
Today, Wayne coordinates sales, operations, finance and marketing. In 2006, he took the lead in coordinating the design and building of Miller's new 65,000-square-foot distribution center. Additionally, he has built Miller's strong staff through training programs, team-building events and dedication to Miller's Mission, Vision, and Values. Through his efforts, Wayne retains and recruits exceptional staff members while delivering high-quality service.